There are many ways to interact with customers when it comes to customer service. But live chat has no doubt been proven to be one of the most efficient ways to increase your customer's satisfaction and loyalty.
The right live chat application for your business will depend on a variety of factors. Price, features, integrations, etc. are all important factors to consider. You'll find it much easier to choose the right live chat for your company once you've evaluated all of these factors.
Choose the best Live Chat Software for your Website
The market is filled with a variety of live chat solutions, but not every one of them is created equal. Some are more expensive than others and offer more features. Selecting the best option for your site will help you maximize your live chat experience, and the ROI that you see.
Live Chat Software For Small Businesses: The Best Live Chat Software
The best live chat software for small businesses will offer a variety of features that will help your team provide exceptional customer service. These tools allow you to establish a relationship with website visitors, and turn them into loyal clients.
Moreover, they can also help you improve your conversions by sending automated messages to visitors who are a good fit for your business. It will be easy to collect the information of your visitors, so you can send targeted emails and other materials.
This will also enable you to track the behavior of your customers, and send them messages tailored to their needs. This is a great way to convert your website visitors into customers without having to invest much time or money in customer support.
The Best Live Chat for Sales Teams
Olark has the best software for live chat for sales teams. They offer a range of features that will help you build strong relationships with your customers, including searchable transcripts, dozens of integrations, canned responses, and automatic chat routing. They offer plans starting at $29 for each agent, and a 30-day free trial to try it out.
LiveChat's platform allows you to easily integrate live chat on any website even if your knowledge of coding is limited. There are plugins compatible with popular CMS platforms, such as Shopify or WordPress. You can integrate their solution into Facebook Messenger, so your agents can answer questions on social media directly.
The best support live chat is one that helps you deliver great customer service while not breaking the bank. Choose a live chat program that's affordable, has the features you require, and lets your staff help customers quickly.
Consider how much time your agents can devote to live chat. This will help you determine the size of your team and how many people should be involved with live chat. If you plan to have your team handle a large volume of live-chat inquiries, you'll want a more robust chat software.