Podium is a customer relations management (CRM), system that helps businesses acquire new customers and retain existing customers. It provides tools for improving communication, streamlining processes, and tracking and managing leads. It provides email and SMS communications as well, but also analytics and contact profiles to each client.
Podium makes it simple to create a personalized message for any recipient, regardless of whether you're an agency owner or business owner. The service's email inbox allows you to create and send messages, reply to messages, and manage your contact lists. You can send automated messages, reply to requests and create a chat widget on the web.
Podium may be expensive for some, but the company offers a free starter plan. A monthly subscription allows you to pay for as many subscribers you require. However, if you're a smaller business, you may find the cost too much. Textedly is another similar service that you can choose from, and offers flexible monthly payments.
The Podium dashboard looks clean and is easy to use. When you first log in, you'll be given simple instructions to help you get started. The knowledge base can be found at the top of your navigation bar. This knowledge base is permanent. Here you'll find helpful tips and tricks to make sure your campaigns are successful.
Podium's unique review feature is undoubtedly one of its best features. Customers can immediately submit feedback. Once customers have submitted their feedback, they can choose the platform on which they wish to voice their opinion. According to the company, two-thirds are generated via the web chat feature.
Podium sends review invitations by text to encourage customers to leave reviews. Once you click the "Review Invitation", you'll be taken to a webpage that has a short URL. Once the recipient clicks the URL, they will be taken to a review page that has a button to submit their review.
Podium offers templates and other tools that can be used to assist users in implementing a successful review campaign. There are four types of templates. You can enter the name and number of your customer into the template. The recipient will then receive it.
Podium, unlike other messaging software, can generate and send SMS reminders and email to customers about appointments. Its live chat function is also accessible through the help center.
This review feature can also be used to attract more customers. It uses artificial Intelligence to prioritize incoming messages according to customer history. Another feature you'll love is the "Review Invitation," where you can send out limited numbers of automated reviews invitations via text. You can choose between Yelp and Facebook reviews, depending on what you need.
Podium is a great tool to build your online brand and interact with customers. Although the company has advanced features, such as an inbox tailored for customer engagement and a dashboard that allows for instant messaging, it might not be affordable for all businesses.