There are many ways to interact with customers when it comes to customer service. But live chat has no doubt been proven to be one of the most efficient ways to increase your customer's satisfaction and loyalty.
The right live chat application for your business will depend on a variety of factors. Included in this are price, features and integrations. This will make it easier for you decide what live chat solution you need for your company.
Choose the best Live Chat Software for your Website
The market is filled with a variety of live chat solutions, but not every one of them is created equal. Some of these options are more expensive and feature-rich than others. The right live chat option will maximize your ROI and help you get the most from your experience.
Live Chat Software - The Best Live Chat Software to Use for Small Businesses
The best live chat software for small businesses will offer a variety of features that will help your team provide exceptional customer service. These tools help you create a strong connection with your visitors on your website, and then convert them into loyal consumers.
They can also improve your conversions through automated messages sent to visitors that are good fits for your business. They will also make it easy for you to capture your visitors' details so that you can send them targeted emails and other marketing materials.
This will also enable you to track the behavior of your customers, and send them messages tailored to their needs. This is a fantastic way to convert visitors to customers on your website without investing much money or time in customer service.
Live chat is the Best Sales Team Tool
Olark's live chat software is perfect for teams in sales. They offer a range of features that will help you build strong relationships with your customers, including searchable transcripts, dozens of integrations, canned responses, and automatic chat routing. Their plans start at $29 per agent and come with a free trial period for you to test it out.
Their LiveChat platform makes it easy for you to integrate live chat into any website, even if you don't know how to code. They have plugins that are compatible with popular CMS platform like Shopify, WordPress, and many others. You can also integrate their solution with Facebook Messenger to give your agents the ability to answer questions directly on the social media channel.
The best support live chat is one that helps you deliver great customer service while not breaking the bank. You should select a chat software that allows your staff to provide quick and efficient support for your customers.
Consider how much time your agents can devote to live chat. This will enable you to decide the size of your live chat team. If you need to handle a large number of live chat inquiries, then you'll need a more robust live chat software for your team.